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Home > Product Care & Warranty > Troubleshooting Guide
 
Troubleshooting Guide
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  • Bowl is stuck and does not detach from the base

    		•
    Reasons: Excessive food in bowl or unknown substance in the bowl.
    Solutions: Press reverse button 3-5 seconds. Repeat process 2-3 times. Then, push bowl upward while turning.

  • Hopper/lid is stuck.

    		•
    Reasons: Excessive food in the bowl or unknown substance in the bowl.
    Solutions: Press reverse button 3-5 seconds. Repeat process 2-3 times. Then, press down on top of lid while turning.

  • Motor is stuck or has stopped.

    		•
    Reasons: Excessive food in the bowl. Overheating.
    Solutions: Press reverse button 3-5 seconds. Repeat process 2-3 times. If motor has stopped, let machine cool down before trying again.

  • Leaking from underneath the bowl.

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    Reasons: Extraction packing not plugged in correctly.
    Solutions: Be sure to plug in extraction packing tightly after cleaning.

  • Squeaking noise when juicing.

    		•
    Reasons: Friction between the squeezing screw and bowl or food.
    Solutions: Squeaking sound when juicing is perfectly normal. Do not run the juicer without any food.

  • The unit vibrates.

    		•
    Reasons: Sign of motor working properly.
    Solutions: Vibration is perfectly normal. However, severe shaking which causes imbalance of the unit should be checked for a defective screw.

  • Water mark or scratch on the squeezing screw.

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    Reasons: Molding marks during manufacturing process.
    Solutions: These marks and lines on the squeezing screw are perfectly normal.

  • Color stain on the bowl, strainer, spinning brush.

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    Reasons: Natural dye from food.
    Solutions: Hurom is BPA-free and chemical-free on all attachments, therefore natural dye from food when juicing is perfectly normal. To reduce staining, rinse and clean immediately after each use. Diluted vinegar or bleach can also be used.

  • Mold in silicone part of spinning brush.

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    Reasons: Poor cleaning.
    Solutions: Be sure to clean thoroughly by detaching the silicone brushes from the spinning brush. Don't forget to reattach parts before juicing.

  • Strainer damage.

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    Reasons: Ice, frozen foods, large hard speeds or pits, unknown substance, or excess food in bowl.
    Solutions: Refer to Instruction Manual for proper usage and juicing tips. Remember not to overcrowd food or force foods in.

  • Deformation of attachments.

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    Reasons: Exposed to heat or abrasive materials.
    Solutions: Do not clean any attachments in dishwasher or use hard cleansers. Plastics tend to deform when exposed to high heat.

  • Too much pulp coming out.

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    Reasons: Excess food in the bowl clogging up the strainer or food not cut into small pieces.
    Solutions: Cut food, especially fibrous foods, into smaller pieces to avoid the fibers wrapping around the screw. Also input food at a slow pace allowing all the pulp to eject before adding more food.

  • My juicer only came with one strainer.

    		•
    Reasons: Hurom juicers most recent models come with one strainer, which is now made with a much stronger Ultem® material. This Ultem® strainer handles both fine and coarse food so there is no need to continually switch the strainer. The older models used to come with both a white strainer and a yellow strainer. The best way to know which generation you have is to reference the serial number when contacting us.